Returns & Exchanges
Broil King is committed to your satisfaction with our premium grilling products, offering a 30-day return window for items in new, unused condition with original packaging. We strive to ensure every backyard chef is equipped with the best tools for the perfect outdoor cooking experience.
Initiate Your Request
Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused item in its original Broil King packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package back to our distribution center for inspection.
Receive Your Refund
Once our technicians verify the condition of the return, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing