Frequently Asked Questions
Everything you need to know about your Broil King experience.
What is the standard shipping time for grill orders?
Most orders are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location and the size of the unit.
How do I register my Broil King warranty?
You can register your product online through our registration portal using your model number and serial number, which is located on the back or side panel of your grill.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that return shipping costs for large grills are the responsibility of the customer.
Do you offer assembly services for new grills?
While we provide detailed digital and print manuals for all models, professional assembly can be added at checkout through our local third-party service partners.
How do I find replacement parts for my specific model?
You can use our 'Parts Finder' tool by entering your grill's serial number to see a full list of compatible burners, cooking grids, and accessories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.